Master 1st Level Online A.A. 2018-2019
Management & E-Governance for Public Administration


University Masters
€ 1.700,00
At the day, if we want to speak about innovation in the field of the Italian Public Administration, we have to face the necessity of the creation of new organizational and administrative models and of a different profile of  the public employee. This necessity comes from the recent happenings within the national and European scenario, happenings that necessarily bring the Public Administration towards governance models and action plans that can better satisfy the need for business efficiency. Moreover, the care for the local dimension and for sustainable development pushes the activities of analysis and planning and the training of public employees towards a higher level of integration with privates and other public subjects in order to achieve balance. These demands can be defined as follows: -increase the transparency level and the quality of the trade -increase the communitarian participation level of business and citizens
  • increase transparency and the quality of the trade
  • increase the participation of companies and citizens;
  • increase the quality and the quantity of the answers to the community’s demands with equal resources, o keep constant such answers without any contraction of such resources;
  • increase public actors’ skills of strategic planning;
  • acknowledge and codify the privates’ contribution to the governance of the system;
  • increase the individuals’ predisposition to work in a long-lasting and integrate way;
  • activate community resources towards common goals.
  In this perspective, the LUM School of Management and Nomisma, in collaboration with Centro Studi "Comunicare l'Impresa", and with the support of Associazione Nazionale dei Comuni Italiani (ANCI) and ANCITEL, planned a complete Management and E-Governance of Public Administration training course.
direction and coordination

The contents of the 8-modules Master Course can be summarized as follows.

  1. Public Administration: history and future challenges
  2. From the bureaucratic model to New Public Management
  3. The “riforma Brunetta”
  4. The new public-private governance challenge
  5. E.U. perspectives and Horizon 2020
  6. The new European planning challenge 2014-2020


  1. The administration of modern Public Administrations
  2. Political choices and administrative decisions
  3. Supporting public decisions
  4. Strategic planning in PA
  5. Planning and evaluation


  1. Marketing and public communication
  2. From values to stakeholder satisfaction
  3. Strategic marketing and operational marketing
  4. Public communication: logics and goals
  5. The tools of public communication
  6. How to manage approval and disapproval


  1. Service and activity management
  2. PA’s project management
  3. The tools of project management
  4. The Total Quality Management in PA
  5. Fundamentals of change management
  6. E-governance for the renewal of processes


  1. The E-Government for PAs
  2. Grp (Governance Resources Planning)
  3. BI (Business Intelligence)
  4. Subscription techniques for electronic documents

4, Subscription of administrative acts

  1. Computerization of procedures
  2. Mobile&GSN (Governance Social Networking)


  1. Elements of administrative law and notions about contracts
  2. Public procurement law and its regulatory framework.
  3. Planning and announcement of public procurements
  4. Procurement committee and the “Rup”
  5. The public E-procurement


  1. Lean organization and human resource management
  2. The lean organization for a modern organization of people and processes
  3. Training, management, motivation and development of people
  4. Contracts and labor law
  5. Team leadership: how to coordinate and support a group


  1. Attract and manage financial resources
  2. Public finance
  3. Innovative tools for financial management
  4. Public balance sheet
  5. Planning and monitoring
  6. Performance/impact evaluation

totale 1500 hours

The course is designed for managers and public employees, administrators, consultants and freelance professionals that want to enhance their knowledge in order to efficiently govern a public company. In particular, the objectives of the course are:

  • share strategies and opportunities coming from social, cultural, legislative and economic changes;
  • realize the threat caused by the underestimation of such changes;
  • analyze the regulatory framework and the role of local authorities following the directions of the latest regulatory interventions;
  • promote structured relationships with stakeholders along with evaluation systems of their needs/expectations and their satisfaction;
  • hand down knowledge about models, logics, techniques and internal control tools, management control tools and performance evaluation tools.
formative credits
At the end of the course and after the evaluation of the project work, students achieve the Master Degree in Management and development of Peace and Security plus 60 CFU (Crediti Formativi Universitari). In order to obtain course credits, students must pass the intermediate exams and discuss the project work.

The duration of the Master is of 12 months for a total hour amount of 1500 (lesson, individual study, intermediate online exams, research activity, project work, assistance, tutoring).
La frequenza del Master è obbligatoria.
Tel.: 080 6978224; 080 6978204
Fax.: 080 4577950
additional info

La quota di iscrizione al Master per i dipendenti delle aziende pubbliche convenzionati tramite il Centro Studi Comunicare l’Impresa è di € 750,00 (per informazioni:
Con Decreto Ministeriale 29 aprile 2016 n. 288 , “Spesa massima corsi di istruzione per le Università non statali di cui all’art. 15, comma 1, lettera e) del D.P.R. 22 dicembre 1986, n. 917”, il Ministero dell’Università ha reso noti gli importi detraibili da indicare nelle dichiarazioni 730 o nel Modello UNICO. La spesa massima riferita agli studenti iscritti ai master di primo e secondo livello è pari ad € 1.800.

holding offices
Registration deadline
Online: Sempre aperte
Lesson starts
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